Our Services
Preserve family memories with Family Vault. Tell your life story with My Story, My Wishes. Celebrate a life with the Memorial Package.
Family Vault
Keep what matters. For the people who matter most.
- Up to 15 family members
The Legacy Family Plan includes 15 people in the complete program - Two administrators
A total of two administrators manage the Vault together - Store important documents
Wills, trusts, POA, insurance, contacts and more - Add photos and memories
Preserve and share special moments - Family calendar
Birthdays, anniversaries, reunions and Sunday meetups - Trusted Keeper access
Choose who can access when needed - Directory of professionals
Estate planning, legal, financial, insurance and more - Family prompts and reminders
Helpful guidance to capture your story
My Story, My Wishes
Your life, your memories, your wishes. In your own words.
- Your life story
Capture childhood, family, favorite memories and life lessons - Voice, video and writing
Tell your story in the way that feels right for you - Interview your way
AI call-in interview, webinar interview, or a one-on-one in-person camera interview at additional cost - Photos and personal messages
Preserve meaningful pictures and words for loved ones - Celebration wishes
Share favorite music, readings and personal preferences - Story Advisor guidance
Help shaping your memories into finished chapters you approve - Private legacy
Keep your story safe and choose what you share
Basic Family Vault included, no extra charge
What's included for 2 people:
Story Prompts, recording by phone, video or writing, Trusted Keeper, reminders, 250 photos, 25 videos, 25 documents, 25 GB storage, Reunion Planner and Life Events Center.
Not included: family video calls and the 15-person Legacy Family Plan. Upgrade anytime and keep everything.
Memorial Package
A beautiful way to celebrate a life well lived.
- Memorial website
A beautiful online tribute with their life story - Tribute films
1, 2 or 3 minute videos with photos, narration and music - 8 page printed program
Professionally designed keepsake plus digital flip book program - Digital guestbook
Family and friends leave messages, photos and memories - Video Remembrances
Invite 12 selected loved ones by video link: six one-minute memories and six two-to-three-minute memories about what your loved one meant to them. - Circle of Remembrance
A contribution page to support the family - Wallet remembrance card
A personal keepsake with QR code
Memorial Live Streaming
Introduced January 30, 2027
Help loved ones watch the service when they cannot be there in person.
Customer sessions starting at $497 per session
- An optional Memorial Package add-on
Choose live streaming if it is right for your family. It is not included in the Memorial Package price. - Include loved ones from afar
Family and friends who cannot travel can watch the service from where they are. - Share the moments that matter
Let distant loved ones hear the eulogy and be part of honoring a cherished life. - A caring connection
Distance, health or travel difficulties do not have to keep loved ones from joining the remembrance.
Included with your service
We restore their photos for you
Old photographs fade, crack and curl over time. When you choose the Memorial Package, our team carefully restores the photos you share so your loved one looks the way you remember them on the memorial website, in the tribute film and in the printed program.
1. Share your photos
Upload the pictures you love, even if they are faded, scratched or blurry.
2. Our team restores them
The Their Story Lives team gently repairs color, damage and clarity for you.
3. You approve every one
See each before and after, then approve it or ask for a change.
Faded color brought back
Scratches and dust repaired
Scratches and dust repaired
Black and white tones recovered
Scratches and dust repaired
Soft focus gently improved
Black and white tones recovered
Scratches and dust repaired
Your original photos are always kept safe and never changed. We protect each person's real face and features, and we tell you if any detail had to be filled in. These examples use fictional sample photos; your family's photos stay private.