Refund and Cancellation Policy

• Within 3 days of purchase: full refund.
• Day 4 through day 7: 50% refund. We keep 50% for setup work already completed.
• After day 7: no refund, because setup has been completed.

The timeframe above applies to My Story, My Wishes, the Memorial Package, and Family Vault plans.

Family Vault annual plans: once your Vault has been set up and information has been added, $100 is kept as a setup fee from any refund allowed within the 7 day period.

No refund: digital downloads and one time services are not refundable.

You must email us at support@theirstorylives.life. Include your name, the email on your account, and what you purchased.

You may also submit a request from your account settings in your back office. Please send the email as well.

Your request is counted from the date we receive your email.

Approved credit card refunds usually take 7 to 10 business days to appear.

Refunds may also be sent by bank transfer or a digital wallet such as Zelle or Cash App. We do not use PayPal.

You may cancel at any time. Your access continues until the end of the period you already paid for.